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Frequently Asked Questions

Do I have to order online?
Yes, online ordering ensures that we capture all the information we need (pick-up date and location, fall and spring dorm hall and room number). Ordering begins March 30 and will continue until the 9am May 26. Please do not order by smartphone as you will not be able to specify a pick-up or drop-off date. If you have two spring pick up dates, please fill out two forms.

What types of payment do you accept?
We accept checks (payable to "Moving & Storage Agency", please put order ID# in memo line), MasterCard, Visa, American Express, Discover. We do NOT accept STUDENT ACCOUNTS or cash. Checks should be brought to the Frist Campus Center during table hours (9AM-5pm, May 14 - 25) or the PSA office at 48 University Place.

How should I label my items?

All items should be labeled using the printout label available on the M&S website. All information should be typed into the PDF document and printed. Labels should be affixed to each item and completely covered with clear packing tape. Without a M&S label, there is no guarantee that items can be returned to their rightful owners.

Economy Box Storage (EBS) Question:

What is included in the EBS cost?

The cost covers the cost of boxes and storage for the entire summer (not monthly). Boxes can be picked up at Frist Campus Center during table hours (9AM-5PM, May 14 - 25). Packing tape can be purchased on the M&S web site. The cost does not include packing the items or bringing them back and forth between the designated locations and the dorm rooms. Insurance of $100 per box is included. Please see the M&S Customer Service Agreement for Details.

What is the size of the box?
Box dimensions: 18" x 18" x 16" (W x L x H); Max weight: 50 lbs (overweight boxes subject to fee).

Full Service Storage Storage Questions:

What is included in the full service cost?

Full Service Storage covers the cost of storage for the entire summer (not monthly). The cost includes transporting items to and from dorm rooms to a storage location. The cost does not include boxes or tape. These may be ordered from the M&S web site. Insurance of $150 per item is included. Please see the M&S Customer Service Agreement for details.

How late can I order a pick-up for Full Service Storage?

Because all our workers are Princeton students, for scheduling purposes we need to receive orders at the latest by 5PM the day prior to pick up.
The last day to order will be 9am May 26.

Can I designate a specific time for pick up?
Because of the number of customers on a given day and unforeseen complications (ex. more items than originally ordered, locked out of rooms), we cannot guarantee a specific time. Please build in padding for delays - especially the last 3 days of pick ups. For example, if you are leaving at 11AM Monday for the airport, select Sunday (12PM-3PM) for pick up instead of Monday (9AM-12PM) - and pack accordingly. Pick up dates are May 18 - May 26. Note that there is only AM pick up on May 26.

What do I do if I don't know exactly how much I want to store?
Give your best estimate in your online order. Pack your belongings and put labels on everything. We will compare your actual items stored to your order. If you overestimated your storage, we will refund the difference to your credit card. If you underestimated, we will send you an invoice (to the email on the order) for the remaining amount. Please pay upon receipt.

Do I have to be in my dorm room for spring pick-up?
Starting Spring 2018, undergraduate students in University Housing no longer have to be in their room during spring pick-ups. It is encouraged, however, that students are in the room at the time of pick-up to ensure accuracy. Graduate and off-campus housing students must still be in their room at pick-up. Please see item 7 of the M&S Customer Agreement for further details.

Do I have to be in my dorm room for fall drop-off?
No, in the fall, your items will be in your room by University move-in day. You do not have to be there. This does not apply to EBS, Bike or Short-term Storage.

Can I get an earlier delivery date in the fall than the University move-in day?
We offer earlier delivery for RCAs,CA & OA leaders only, who are required to be on campus early. Their items are stored separately from the rest of the students. For all others, we cannot offer an earlier date than the University move-in day. Many orders will already be in their fall dorm rooms before then, but we cannot determine in advance whose will be delivered and when. Please plan and pack accordingly.

What if I want to store an items that is not listed?

Items not listed can be stored and will be priced appropriately at the student director's discretion. We do not offer storage for mirrors and electronic items that are not in boxes.