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Moving & Storage Agency Customer Agreement

Summer Storage 2019

Any order placed with the Moving & Storage Agency of Princeton University ("Agency") is subject to the terms and conditions of the below Customer Agreement ("Agreement"). Please read the following Agreement carefully.

In consideration of the Agency's acceptance of property for storage, I, the undersigned customer, understand and agree to the following:

Affirm ownership of the listed property, and that no other person has any right, title, or claim to the property; further, that the property contains no hazardous material or illegal substance.

  1. Liability. The Agency, its officers, directors, agents, and employees shall not be held liable for:
    1. Any loss of or damage to property caused by acts of God, the public enemy, the acts of public authority, quarantine, riots, strikes, the act or default of the owner, the nature of the property, or defect or inherent vice therein.
    2. Except in cases of negligence, the loss of or damage to property, or responsible for its condition, operation, or functioning.
    3. How the customer packs and prepares their property for storage.
    4. Except in cases of negligence, the contents stored within, or connected to, pieces of furniture, crates, bundles, cartons, trunks, boxes, barrels, luggage, or other containers, unless such containers are opened for the Agency's inspection, and then only for such articles as are specifically listed by the customer on the order form and receipted by the Agency. Only visible damage upon receipt of said containers demonstrates grounds for negligence (e.g. container has been crushed, punctured, torn, or otherwise impaired such that contents are no longer properly stored).
    5. Damage to inherently fragile contents that were not previously disclosed by the customer.
  2. Customer claims and resolution. The liability of the Agency, its officers, directors, agents, and employees, for loss of or damage to property shall be limited to the lesser of the actual cash value of the item(s) at the time the customer claim was received, or a maximum of $150 per item stored using Full Service Storage and a maximum of $100 per box or bicycle stored using Economy Box Storage or Bicycle Storage. This liability will only arise to the extent that the undersigned customer has paid for storage services with the Agency.
    1. Any and all claims of lost or damaged property must be submitted by the customer using the Customer Claim Form by Wednesday, September 11, 2019 at 11:59pm, which is the first day of fall semester classes. Any claim filed after this date is not eligible for claim review.
    2. The Agency will contact the customer within five (5) calendar days of claim receipt to communicate a plan of resolution. The Agency will then propose a claim resolution no later than five (5) calendar days after the first day of fall semester classes.. If the customer believes the resolution to be unsatisfactory, the customer may appeal to the PSA professional staff no more than three (3) calendar days following the Agency's proposed resolution using the Appeals Form. A member of the PSA professional staff will make contact with the customer within 1 week (7 calendar days) to resolve the appeal.
  3. Insurance. Insurance for lost or damaged property is included in the price for all receipted items on the customer's order form. However, the Agency reserves the right not to insure certain items.
    1. Full Service Summer Storage prices include insurance reimbursement up to $150 for each receipted item stored.
    2. All Economy Box Storage, Bicycle Storage, and Short-term Storage prices include insurance reimbursement up to $100 per box or bicycle, as receipted on the customer's order form.
    3. Uninsured items. Electronic devices cannot be insured.
      1. If the customer chooses to store electronic items, they do so at their own risk.
      2. The Agency cannot be held liable for damages to laptops, computers, printers, gaming devices, televisions, microwaves, smart phones, iPods, and DVD, VCR, CD, or Blu-ray players, or any other similar electronic devices.
      3. While the Agency will store televisions and printers, they must be properly and securely packed by the customer.
  4. Mirrors. The Agency will not store mirrors.
  5. Food. The Agency will not store any food that has been opened or is perishable.
  6. Essential documents. The customer may store essential documents (e.g. passport, birth certificate, driver's license, etc.) with the Agency. However, they do so at their own risk. Customer should not pack any item they may need access to during the contracted storage period. The Agency, its officers, directors, agents, and employees shall not be held liable for any consequence that may arise as a result of storing the customer's essential documents.
  7. Bicycle flat tires. The Agency will not be held liable for flat tires to bicycles while in storage.
  8. Responsible transfer, storage, and confidentiality. To ensure the safe and responsible storage of customer property, the Agency reserves the right to inspect property upon receipt, note defects, and may refuse acceptance of any item(s) deemed "unfit" for storage or insurance. As with all customer interactions and their property, the Agency will maintain confidentiality.
    1. To the extent practicable, the Agency may, at its sole discretion, make modifications to stored items, in preparing property to be fit for storage and insurance (e.g. transferring items to a new box, adding tape to secure a box, placing a mattress cover or a moving blanket over items, adding bubble wrap or wrapping paper, etc).
    2. In such cases, additional fees may be warranted.
  9. Warrant for additional fees. The Agency reserves the right to charge additional fees beyond the amounts outlined in the customer's order form due to customer neglect, oversight, omission, and to ensure the safe and responsible storage of receipted items.
    1. Overweight boxes: Due to the likelihood of overweight boxes breaking and the contents within becoming damaged, the undersigned customer will be charged an additional fee of $25 for any box weighing over 50 pounds, and $35 for any box weighing over 90 pounds.
    2. Packing items in furniture or appliances being stored. Due to significant increases in item weight, the customer will be charged an additional fee of $25 for refrigerators and dressers being used to pack other items within.
    3. Service readiness. If the customer is using the Agency's Full Service Storage option, an undergraduate student residing in University Housing is not required to be in their room at the time of pick-up. If the customer resides in graduate or housing, they must be in their room, or a designee, at time of pick-up. If the customer has not made their property ready and available for the scheduled pick-up time, they will be charged an additional fee of $25 for a return trip. To ensure service readiness, items must be clearly, legibly, and properly labeled and, where applicable, cords secured, sofa beds tied down, and containers, including boxes, taped and sealed.
    4. Refrigerator preparation. If storing a refrigerator, the customer must have thawed and emptied its contents, including excess water from the thawing process. If the refrigerator is not ready at the time of pick-up, the undersigned customer will be charged an additional fee of $25 for appliance preparation and clean-up.
    5. Properly securing items: To ensure customer and employee safety, as well as the responsible handling of stored property, the customer must:
      1. Tie down their sofa bed to prevent the item from opening. If the customer has not properly secured their sofa bed in this way, they will be charged an additional fee of $25.
      2. Adequately tape and secure their boxes or plastic stackable drawers, such that their contents are not at risk for possible damage during the lifting, moving, or storing process. All boxes containing fragile contents are to be clearly marked "FRAGILE" on the exterior of the box by the customer. If, upon receipt, the Agency deems these items unfit, the Agency may take preventative measures, where practicable, to secure contents on behalf of the customer. In such cases, the undersigned customer will be assessed an additional fee of $15 per box or stackable drawer, in order for the Agency to securely tape items on-site.
      3. Bag, wrap, or place a protector over their stored mattress. Any unprotected, unbagged mattress will be secured by the Agency on-site, and will also incur an additional fee of $15 per mattress bag.
    6. Order form discrepancy with actual items received. If the actual quantity, weight, or size of property stored is not consistent at the time item(s) are received with the order form submitted by the undersigned customer, the Agency reserves the right to charge additional fees to cover those added services after the date of receipt.
  10. Property access. The customer will not have access to property during the contracted storage period.
  11. Property delivery. For all storage options, customer property will be delivered to the address listed in the "Delivery Location" as entered by the undersigned customer on the order form at the time the order is placed.
    1. For Full Service Storage delivery, the following parameters apply:
      1. The Agency will deliver to only one on-campus dorm room.
      2. The Delivery Location must be the fall semester dorm room assigned by Undergraduate Housing to the recipient of the Agency's services.
      3. The customer for spring pick-up and fall delivery must be the same.
      4. The delivery date will be on or before the University's official move-in date. Unless the undersigned customer indicates an earlier delivery time (option only available to Residential College Advisers and Orientation Leaders), there is no guarantee that items will be distributed before their Housing designated move-in date. For Full Service storage, once the items are moved into the customer's room, the door will be locked and secured. The Agency is not liable for the loss of or damage to stored property that may occur once it has been delivered to the location designated by the undersigned customer on the order form.
    2. For Economy Box Storage and Bicycle Storage, the delivery date will be on or before the first day of fall semester classes.
  12. Refunds for unused boxes as part of Economy Box Storage. Customer refund requests for unused boxes as part of Economy Box Storage must be emailed, with Order # referenced, to agencies@princeton.edu by Monday, May 20, 2019 at 4:00pm. To be eligible for a refund, the customer must return all unused Economy Box Storage boxes, either during the Agency's published Frist Campus Center and Dillon Gym Library Table Hours, or to the PSA Office, located at 48 University Place, Suite 003 (Ground Floor Level), which is open Monday through Friday from 10:00am to 4:00pm, excluding University holidays. All returned boxes must be in good condition. Any requests for refunds made after 4:00pm on May 20, 2019, or requests for refunds without returning the unused boxes, will not be considered or issued.
  13. Property return date. For all storage options, the Agency will return all stored property to the location designated by the undersigned customer on their order form, and as appropriate to the storage service option selected.
    1. Economy box storage. Property stored using the Economy Box Storage option will be made available to the customer for pick-up on Monday, September 9, 2019. In the case of inclement weather, property will be made available the following day.
      1. If the customer does not retrieve their property by this date, they will be charged an additional fee of $10 per day until the property is retrieved, or until the property claim by date, whichever comes first.
      2. To avoid additional fees, the customer may retrieve their stored items from the PSA Office, located at 48 University Place, Suite 003 (Ground Floor Level), which is open Monday through Friday from 10:00am to 4:00pm, excluding University holidays. However, the customer must claim and take possession of all their stored items by the property claim by date, which is one (1) week (7 calendar days) following the start of fall semester classes. After this date, any unclaimed property will be presumed abandoned by the customer and disposed of by the Agency.
    2. Bicycle storage. Bicycles stored using the Bicycle Storage option will be returned to the customer on Tuesday, September 10, 2019. In the case of inclement weather, property will be made available the following day.
      1. If the customer does not retrieve their property by this date, they will be charged an additional fee of $10 per day until the property is retrieved, or until the property claim by date, whichever comes first.
      2. To avoid additional fees, the customer may retrieve their stored items from the PSA Office, located at 48 University Place, Suite 003 (Ground Floor Level), which is open Monday through Friday from 10:00am to 4:00pm, excluding University holidays. However, the customer must claim and take possession of all their stored items by the property claim by date, which is one (1) week (7 calendar days) following the start of fall semester classes. After this date, any unclaimed property will be presumed abandoned by the customer and disposed of by the Agency.
    3. Full service storage. Property stored using the Full Service Storage option will be delivered on or before the official University move-in date.
  14. Property claim by date. The customer will claim and take possession of all stored property by the property return date. If the customer does not take possession on the property return date, they will be assessed a late fee of $10 per day. However, the customer must claim and take possession of all stored property no later than September 18, 2019, which is one (1) week (7 calendar days) following the start of fall semester classes. After this date, any unclaimed property will be presumed abandoned by the customer and disposed of by the Agency. The Agency, its officers, directors, agents, and employees shall not be held liable for customer property not claimed by this date.
  15. Special accommodations. A customer may request special accommodations, such as an extension to their contracted storage term, or that stored items be retrieved by a family member or roommate. Such requests are to be made by emailing the Agency at movestor@princeton.edu. Please note that all parties must agree, additional fees may apply, and special accommodation requests must be made and approved in writing by the Agency before property is schedule to be returned to the customer.
  16. Use of Student Accounts. The Moving & Storage Agency of Princeton University may only apply service payment to the student account bill of the student initiating the order form prior to spring move-out, and who must also be the same student owner of the property in the spring and in the fall, as well as the recipient of the property at the time of delivery in the fall.
  17. Additional policies. The Moving & Storage Agency of Princeton University, and its customers are bound by University-wide policies, including, but not limited to, those outlined by the Office of Finance and Treasury, Office of Information Technology, Undergraduate Housing, and Rights, Rules, Responsibilities.