Frequently Asked Questions

(FAQs)

General Inquiries:

Do I have to order online?

Yes, online ordering ensures that we capture all the information we need (pick-up date and location, fall and spring dorm hall and room number). The last day to order full-service storage is May 14th, 2026 at 5pm.

What types of payment do you accept?

You may apply our services to your Student Account bill, pay by credit card (MasterCard, Visa, American Express, and Discover), or by check. Please note we do not accept cash.

How should I label my items?

All items should be labeled using the M&S labels. All information should be written clearly directly on the label, which can be obtained at 48 University Place (next to the U-Store) or at each residential college office starting April 27th (see other dates below), or typed into the PDF document and printed. Labels should be affixed to each item and completely covered with clear packing tape. Without a M&S label, there is no guarantee that items can be returned to their rightful owners.

How do I get my labels?

Labels can be downloaded here. See above question, "How should I label my items?", for instructions on application of the labels.

What if I don't know my Fall dorm room yet?

Please continue with your order and enter "waitlist" for your Fall dorm room assignment. We'll monitor housing updates over the summer and accommodate an changes as needed.

Can I store my items if I live in the Lakeside or Meadows apartments?

We're expanding our service to include Lakeside and Meadows! All graduate housing including Old Grad, New Grad, Meadows, and Lakeside, are eligible for our Full-Service plan.

Do you offer Fall/Spring storage?

We primarily offer storage over the summer. While we don't officially provide Fall/Spring semester storage, we may be able to accommodate individual cases on a need-by-need basis- just make sure to reach out with plenty of notice.

What if I need to access my items during the summer?

Unfortunately, once your items are in storage, we do not allow mid-summer access due to logistical and security concerns. Please make sure you've packed everything you'll need before drop off!

Where is the Economy Box Storage (EBS) page?
Unfortunately, we are no longer offering the Economy Box Storage (EBS) option. However, we have lowered our Full Service Storage prices, with offers like Early Bird pricing ($49.99/box) ending May 1st!

Full Service Storage Inquiries:

What is included in the full service cost?

Full Service Storage covers the cost of storage for the entire summer (a one-time charge; no monthly fees). The cost also includes the transportation of items between our storage location and your spring and fall dorm rooms, as well as the cost of the box. Tape and other packing supplies are not included. Insurance of up to $150 per item is included; please see Section 3 of the Customer Service Agreement for further detail.

How late can I order a pick-up for Full Service Storage?

The last day to order a pick-up for Full Service Storage is May 14th, 2026 at 5 PM.

Can I designate a specific time for pick up?

No. Due to the number of customers on a given day and unforeseen complications (ex. more items than originally ordered, items not properly packed), we cannot guarantee a specific time.

What do I do if I don't know exactly how much I want to store?

Give your best estimate in your online order. Be sure to put the correct labels on everything while packing. We will compare your actual items stored to what is listed in your online order. If you've overestimated your storage, we will refund you the difference. If you've underestimated, we will send you an invoice (to the email on the order) for the remaining amount, and charge it to the payment method used to make the original order.

Do I have to be in my dorm room for spring pick-up?

Undergraduate students in University Housing and Graduate students living in Old Grad and New Grad do not have to be in their room during spring pick-up. Graduate students living in Lakeside or Meadows, as well as students living in off-campus housing must be in their room at pick-up; please email [email protected] to schedule a time for drop-off and pick-up. Please see Section 9c of the Customer Agreement for further detail.

Do I have to be in my dorm room for fall drop-off?

Undergraduate students in University Housing and Graduate students living in Old Grad and New Grad do not have to be present for fall drop-off. Graduate students living in Lakeside or Meadows, as well as students living in off-campus housing must be in their room at drop-off. We will deliver your items on or before the University's official move-in date. See section 10 of the Customer Agreement for further detail.

Can I choose an earlier delivery date in the fall than the official University move-in day?

Early delivery in the fall is only available to students who are required to return to campus before the general move-in date. This includes the following groups: Fall varsity athletes, athlete orientation leaders, College Leaders for Access (CLAs), Residential College Advisors (RCAs), Outdoor Action (OA) leaders, Community Action (CA) leaders, Dialogue & Difference in Action (DDA) leaders, Orientation Welcome Committee members, Peer Academic Advisors (PAAs), and College Council members. Items for early arrival students will be stored separately. Please make sure to clearly indicate your early arrival status on all labels. For all other students, we are unable to offer delivery before the official University move-in day. The earliest possible delivery date for early arrival students is August 13th, so please plan and pack accordingly.

What if I want to store an item that is not listed?

Items not listed can be stored and will be priced appropriately at the student director's discretion. Please contact us at [email protected] with inquiries and refer to Section 14 of the Customer Service Agreement.

When can I pick up my boxes and labels?

If you purchased a Full-Service Storage plan, you can pick up your empty boxes and labels on April 27th, May 4th, 6th, 11th, 13th, or 14th from 12-3pm at 48 University Place (next to U-Store). Please note: We do not provide packing tape.